Setup FAQs

If these resources do not resolve your inquiries, we encourage you to connect with a member of our customer service team by clicking the chat icon in the lower righthand corner of your screen.

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Q: I lost my Manual, Quick Start Guide, Warranty Card, Remote Control Guide, or other material. Where can I find another one?

A: Product support materials for your TV can be downloaded on the Element’s website. Click on the SUPPORT tab to access these materials.

Q: I'm trying to set up my cable/satellite remote to work with my television. What is the manufacturer's code for my Element TV?


DirecTV: 10178

Time Warner Cable: 10178

Comcast: 10178

Cox Communications: 10178

Dish Network: 627, 659, or 505

Please refer to your corresponding remote control guide. 

Q: I want to pair my universal remote to my Element TV. What are some common remote codes to try?

A: First, follow the remote setup steps provided by your universal remote supplier. Then, try starting with the most common code: 11687
If that code doesn’t work, here are a few others to try: 121831186412964, and 13559
If there is another code listed for Element in your universal remote control guide, please try that code as well. Still having trouble connecting your universal remote? Please reach out to our Customer Support team via the chat button in the righthand corner of your screen.

Q: How do I get to the TV channels I want?

A: Your new TV has to search for channels during the initial start-up phase. For more details, follow the Channel Programming/Auto Scan portion of the User Manual. If applicable, please consult with your cable or satellite provider as well.

Q: Why can't I control my TV with my current remote control?

A: Check to see that the television is still plugged in to the outlet. If you have a television with a universal remote, be sure to select the TV mode on the remote. If the remote still does not work, reset the remote by removing and reinserting the batteries – assuring the batteries are installed in the correct position. Then, press the power button down for 30 seconds. If the problem still exists, try replacing the batteries. If you have reset or changed the batteries in a universal remote control, you will need to reprogram the remote for the TV and other units.

Q: Why am I only receiving my local stations when I have cable?

A: Interference may be causing poor picture quality or static. To remedy this, you may try moving any infrared equipment away from the television. Make sure all cable connections are secure and that the cables are working correctly. If you are experiencing noise or ghosting during cable or satellite broadcasts, try switching to another TV station as some channels may be having broadcast difficulties.

Q: Why do I get no picture or sound after connecting an external AV source to my TV?

A: Make sure to connect the cables to the correct outputs on your external AV source and the inputs on your television. Press the INPUT or SOURCE button to select the input mode that corresponds to your connection to the external AV source. Ensure your external AV source is on. Check for the correct settings in the Audio Select menu on your TV.

Q: How do I connect my Element Smart TV to wifi?

A: Press MENU to display the main interface. Using the ARROW buttons, highlight TV Settings and press OK. Use the ARROW buttons to select Network to enter & adjust the option setting. Highlight WIFI and press OK to search available networks. Select the desired one and press OK. Enter the correct password and select Connect. When you first connect your Element TV to the network, a setup menu will pop up. You will need to confirm and hit Next to enable the interactive TV menu. Use the ARROW buttons to select Enable/Disable the interactive TV. Press OK to confirm.


Click Here for a video on how to connect your TV to the internet.

Q: How do I download new applications to my Element Smart TV?


Roku TV: add new apps in Roku menu by adding corresponding channel in the Streaming Channels selection.

Amazon FireTV: add apps in the default Amazon Store by selecting Home followed by Apps.

Android TV: apps can be downloaded from Google Play Store.

Q: How do I enable and disable TTS (text-to-speech) on my Element TV?

Below are the step-by-step instructions to enable or disable this feature:

  1. Press on your remote to open the main screen.
  2. Scroll up or down and select Settings.
  3. Press the right arrow button and select Accessibility.
  4. Press the right arrow button and select Voice Guide or Video Description.
  5. Press the right arrow button and select ON to enable or OFF to disable the text-to-speech or Video Description feature.

Your Element TV has a built-in Audio Guide, which includes Text-to-Speech and Video Description. Text-to-Speech, or TTS, is a form of speech synthesis that converts written text into a spoken voice output. This allows visually impaired people to listen to digital content that they are unable to read. Once this Text-to-Speech feature is activated, the Audio Guide will read out text, menu items, and other on-screen items. Video Description is audio narration added to a TV or movie soundtrack describing key visual elements that blind or visually impaired viewers might otherwise miss. Such elements include settings, scene changes, speaker identification, clothing, facial expressions, actions, and onscreen text. Once Video Description is activated, Audio Guide will describe key visual elements by audio narration.