Most Common FAQs

If these resources do not resolve your inquiries, we encourage you to connect with a member of our customer service team by clicking the chat icon in the lower righthand corner of your screen.

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Q: I want to pair my universal remote to my Element TV. What are some common remote codes to try?

A: First, follow the remote setup steps provided by your universal remote supplier. Then, try starting with the most common code: 11687
If that code doesn’t work, here are a few others to try: 121831186412964, and 13559
If there is another code listed for Element in your universal remote control guide, please try that code as well. Still having trouble connecting your universal remote? Please reach out to our Customer Support team via the chat button in the righthand corner of your screen.

Q: How do I scan for channels?

A: Press the MENU button to display the main interface. Use the ARROWS to highlight TV Settings. Continue to use the ARROW buttons to cycle among the different options. Select Auto Scan once it is highlighted. Depending on the TV signal, the scanning process can take up to 10 minutes.


Click Here for a video on how to scan for channels.

Click Here to view Smart TV channel scan instructions.