Video FAQs

If these resources do not resolve your inquiries, we encourage you to connect with a member of our customer service team by clicking the chat icon in the lower righthand corner of your screen.

Back to FAQS

Q: Why won't my television power on?

A: Make sure your power cord is firmly plugged into both the back of the TV and the power outlet. Some models have a power switch on the side of the TV; make sure it is in the ON position. If you are trying to turn on your TV using the remote control, make sure you are using new batteries and that they are inserted properly. On universal remote controls, first press the TV button on remote control, and then press the POWER button.

Q: When I turn off my television, there is a white flash on the screen. Is this normal?

A: Yes, this is normal. That is the LCD backlight powering down.

Q: Why do I see a blue screen when I turn on the TV?

A: The incorrect Source has been selected. Press the SOURCE button to select the source you would like to use (cable, HDMI, etc.).

 

Click Here for a video on how to fix a blue or blank screen on your TV.

Q: Why is there no picture or sound even when I have everything connected?

A: Make sure all cables are firmly connected to your television and your external AV sources. After you have made all connections, press the INPUT or SOURCE button on either the TV or the remote and choose the correct source. Make sure your cable, satellite, or set-top box is turned on. If these steps fail, try a different set of cables.

 

Click Here for a video on how to fix a blue or blank screen on your TV.

Click Here for a video on audio troubleshooting.

Q: Why do I have sound with no picture?

A: Make sure all cables are firmly connected into your television and your external AV source. After you have made all connections, make sure the sound input matches the video input. If you are trying to view a TV station, switch to another station because some channels may be having broadcast difficulties. Check to make sure the brightness/contrast settings are correct by entering the main menu and adjusting.

 

Click Here for a video on how to fix a blue or blank screen on your TV.

Q: Why do I have black bars around my TV screen?

A: This is due to the aspect ratio. An increasing amount of digital TV programming and movies are presented in widescreen (16:9). Make sure your aspect ratio is set accordingly. To change the appearance of the screen press the ASPECT button and cycle through the options, selecting the one that best fits your TV.

Q: Why am I getting a black square in the center of my TV screen?

A: The Closed Caption function is set in the “text” mode. To remove it, access Closed Caption through the MENU button and change the Mode setting from “text” to “off.”